Before Your Visit | Arcola Theatre

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020 7503 1646

Before Your Visit

24 hours a day, 7 days a week, 365 days a year

By phone

020 7503 1646
12:30-18:00 Monday to Saturday

In person

Arcola Theatre, 24 Ashwin Street, London E8 3DL
12:30-18:00 Monday to Saturday

We don’t like booking fees, so we don’t charge you them.

Arcola does not generally sell tickets via third party organisations. Please be advised that any tickets bought through unauthorised agents will be voided.

All tickets are subject to availability, and to our standard terms and conditions. Please note all tickets are non-refundable and latecomers may not be admitted.

For information about ticket pricing and concessions, please click here.

You can pay for tickets using Visa, Mastercard, Visa Delta/Debit, Solo, UK Maestro and Visa Electron cards. We regret that we do not accept Diners Card or American Express. We do not accept Theatre Tokens.

All tickets are held for collection at the box office. We do not post out tickets.

Returning tickets

Arcola Theatre does not offer refunds on tickets. However, tickets may be

  • exchanged for another performance of the same production. Exchanges are subject to availability, and to a £3 transaction fee. To retain special offer discounts, the same offer must be available on the performance for which the ticket is being exchanged. If not, the difference between the discounted price and full price, in addition to the transaction fee, will be due.
  • returned for credit vouchers if a show has sold out. Before 6pm on the day of the performance, please call the box office. After 6pm on the day of the performance, returns can only be processed in person. All successfully returned tickets are exchanged for credit, which can be used in a future transaction with Arcola Theatre for 6 months from the crediting date. Please note that after this time, any unused credit is donated to Arcola Theatre’s charitable work.

Purchasing returned tickets

If a show has sold out, you can join the waiting list for returns by phoning or visiting the box office from 12.30pm on the day of the performance. There is no limit to the number of tickets you can request.

If tickets become available before 6pm, a member of our team will contact you. Tickets are resold on a first come, first served basis; if we are unable to contact you on the first attempt, the next person on the list will be contacted.

After 6pm, returned tickets can only be issued in person. Members of the waiting list will be given priority if they check in at the box office and remain in the building.

We never know how many return tickets there may be, and we cannot guarantee there will be any at all. Please note that returns are always less likely towards the end of a show’s run.

Arcola Theatre is fully wheelchair accessible (click here for more information). If you have specific access requirements, please inform the box office prior to your visit.

Space is limited in the auditorium. For your comfort, we strongly advise that you do not bring large bags to the theatre. Unfortunately we do not have a cloakroom; large items may be left with a member of staff at the Box Office, but at your own risk. All such items may be subject to inspection.

Some of our shows might be unsuitable for younger children. To help you decide if a show is right for you and your child, please check the age guidance on each show page. If you are unsure whether a show is suitable for your child, please speak to our Box Office team prior to booking by calling 020 7503 1646.

Please note that children under 4 are not permitted in the auditorium, except during relaxed performances or when specified in the age guidance.

24 Ashwin Street, Dalston, London, E8 3DL
020 7503 1646

© 2017-19 Arcola Theatre.
Arcola Theatre Production Company is a registered charity no.1108613. Registered as a company limited by guarantee in England no.5242988. Registered Office: 24 Ashwin Street, Dalston, London E8 3DL.

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