Returns & Exchanges

Returning tickets

Arcola Theatre does not offer refunds on tickets. However, tickets may be

  • exchanged for another performance of the same production, provided that you give the Theatre no less than 24 hours notice before the performance is due to take place. Exchanges are subject to availability and to a £3 transaction fee. To retain special offer discounts, the same offer must be available on the performance for which the ticket is being exchanged. If not, the difference between the discounted price and full price, in addition to the transaction fee, will be due.
  • returned for credit vouchers if there are no available performances of the same production. Before 6pm on the day of the performance, please call the box office. After 6pm on the day of the performance, returns can only be processed in person. All successfully returned tickets are exchanged for credit, which can be used in a future transaction with Arcola Theatre for 6 months from the crediting date. Please note that after this time, any unused credit is donated to Arcola Theatre’s charitable work.

Purchasing returned tickets

If a show has sold out, you can join the waiting list for returns by phoning or visiting the box office from 10am on the day of the performance. There is no limit to the number of tickets you can request.

If tickets become available before 6pm, a member of our team will contact you. Tickets are resold on a first come, first served basis; if we are unable to contact you on the first attempt, the next person on the list will be contacted.

After 6pm, returned tickets can only be issued in person. Members of the waiting list will be given priority if they check in at the box office and remain in the building.

We never know how many return tickets there may be, and we cannot guarantee there will be any at all. Please note that returns are always less likely towards the end of a show’s run.