Information for ticket holders - Arcola Theatre

We still plan to stage all of the productions in our 20th anniversary season.

However, due to the impact of COVID-19 (coronavirus), it may be necessary to postpone some productions. We will contact you if you have tickets for a production that is postponed, and once we can confirm new dates we will offer an exchange or a refund. You don’t need to do anything beforehand.

Please be aware that our Box Office is currently closed and our staffing capacity is significantly reduced. If you need to speak to somebody urgently, please email: urgent@arcolatheatre.com

Thank you for your understanding in these unprecedented circumstances.


Frequently asked questions

How long will Arcola be closed?
Unfortunately, we do not yet know when it will be possible to re-open. You can sign up to Arcola’s newsletter to receive information as soon as it is available. We will contact affected ticket holders if a production needs to be postponed.

Arcola has emailed to let me know that a show I have tickets for has been postponed – can I have a refund?
We still plan to stage the production, and will let you know as soon as we can offer new dates. If they are unsuitable for you, or if for any reason the production is unable to go ahead, you will be entitled to a full refund. We regret that we are unable to process refunds on postponed productions now, due to our reduced staffing capacity. 

Can I move my tickets to a different date?
Yes, when our Box Office re-opens. There will be no fees for moving dates on productions that have been affected by COVID-19.

Can I make a donation to the theatre?
Arcola Theatre is a registered charity, and any donation – large or small – will ensure that our theatre stays thriving, long after this crisis is past. Unfortunately, while the theatre is closed, it is not possible to donate over the phone. But please do consider donating online.

Can I book tickets?
Currently, we are only accepting new bookings online for Mark Thomas (13 – 31 October 2020), A Dead Body In Taos (5 November – 19 December 2020) and The Apology (18 November – 19 December 2020). It is not possible to book for any other production. We regret that it is not possible to book over the phone or in person until further notice.

I have an Arcola Supporter membership – what will happen to it? Can I renew?
If you are a Supporter and your membership is set to automatically renew (for example on Direct Debit), this will continue as normal. If you would like to support Arcola by joining or renewing, please click here. Thank you to all of our Supporters and donors – your contributions matter more than ever at this especially difficult time.

I have credit on my Arcola Theatre account – will I still be able to use it when you re-open?
Don’t worry – when we resume performances, we will extend the expiry date on your credit or offer an alternative to make up for lost time.

I have an Arcola Passport which expires in 2020 – what will happen to it? 
Don’t worry – when we resume performances, we will extend your Passport or offer an alternative to make up for lost time. 


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