Latecomer policy
Latecomers will not be admitted. Please aim to arrive at least 30 minutes before the show.
Filming/photography
Filming or photography during the production is illegal and is not permitted at any time.
Bag Policy
Large bags, including rucksacks are not allowed. Only one small bag per person is permitted and it must not be bigger than A4 size (Height: 28.7cm, Width: 21cm, Depth 15cm). Please note that we do not have cloakroom facilities – a limited number of bags may be left with the Box Office team at your own risk and will be subject to inspection.
No Nuts
Please do not bring nuts into the venue for the safety of our staff members with severe peanut and tree nut allergies. Nut-free snacks are available to purchase at Arcola Bar.
Code of Conduct
We expect Arcola employees, volunteers and visitors at all times to:
- Respect the rights, dignity and worth of every person, regardless of their abilities, gender, religion or cultural background.
- Be courteous in their dealings with others.
- Listen to others with an open mind.
- Do not use abusive, derogatory or offensive language.